FAQs

We hold meetings either at our offices or online using Zoom or Microsoft Teams. We recommend that your initial meeting be held at our offices so we can get to know each other best. If you have difficulties with mobility, we can meet at your home or another suitable location. Please call our helpful reception team, and they will guide you.

We do not charge for an initial meeting. It is designed to enable us to understand your requirements, explain how we work, and decide whether our services are right for you. If it makes sense to work together, we explain our charges clearly and in full so you can decide whether to proceed.

We recommend that you set aside up to two hours for your initial meeting.

No, of course not. You are free to make your decision in your own time. We won’t put you under any pressure at all.

We have a limited amount of on-site parking; please call our reception team, and they will reserve a space if they can. There is street parking available in Rectory Place (LE11 1UW) for up to two hours, as well as several local car parks. The nearest one is in The Rushes (LE11 5BG), which is less than 100 metres from our offices.

Yes. We have ground-floor offices and access to bathroom facilities. Please let us know in advance so that we can book your meeting room and have our ramp ready.

Yes. Let us know ahead of your meeting so we can make sure that we provide a wonderful experience for you and support you with sign language, interpretation or documents in large print. We can prepare a Braille version of the documents if you request this with us at least two weeks in advance.

We will also convert our communications into audio if this is preferred. We will provide some adaptations without notice so you can still attend your meeting if you haven’t let us know, but it will be restricted to the resources available on site.

We have a team of accountants who will be able to help you if your usual accountant is unavailable for any reason. We keep great notes of all our meetings so we can quickly understand your situation in these circumstances.

Yes, VAT is charged at the standard rate.